Customer Service Focus Helps SERVPRO Drive Sales

10/19/2018 (Permalink)

Customer service isn’t just about being courteous to your customers–it’s a vital element of business operations that can impact your bottom line.  The good news is, it’s relatively simple to implement a customer service improvement plan that keeps your business on top.

SERVPRO Customer service is like no longer.  We are there as soon as you need us!  While SERVPRO made some training adjustments to help foster a strong customer service attitude, the active storm season was also a key factor in boosting sales for the year.

The brand is also experiencing the benefits of expanded service offerings as SERVPRO adjusted its operating model about five years ago to add commercial cleaning to what had primarily been water restoration and residential disaster cleanup.